Privacy Policy
This Privacy Policy describes how SOL Concierge (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our concierge services and messaging platform (the “Service”).
Information Collection and Use
We collect personal information that you provide to us when using our concierge services, such as your name, contact information, preferences, and any other details necessary to fulfill your requests.
Use of Information
We use the personal information we collect to:
- Provide and personalize our concierge services to meet your needs;
- Communicate with you about your requests, updates, and promotions;
- Improve our services and offerings based on your feedback and usage patterns;
- Comply with legal and regulatory requirements.
Information Sharing
We may share your personal information with trusted third-party service providers who assist us in delivering our concierge services, such as hotels, restaurants, transportation providers, and tour operators. These service providers are authorized to use your personal information only as necessary to provide services to us or to fulfill your requests.
We may also disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use encryption, access controls, and other security measures to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities. To exercise these rights or to request a copy of your personal information, please contact us using the contact information provided below.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
By using our concierge services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.